News on the Medical Scribe Front

8 Questions with a Certified Trainer Scribe: Ashley Verdun

Posted by Cameron Cushman on Oct 30, 2015 11:50:58 AM

This month we are featuring several of our Certified Trainer Scribes (CTSs) and are asking them to tell us about their experience as traveling scribes who help set up programs at our newest sites across the country. We’ve asked each of them to give us their perspective on what its like to be a PhysAssist CTS.

Today’s post features Ashley Verdun, one our CTSs who is originally came from our scribe team in Peoria, Illinois and is currently serving as a CTS in Alabama.

Why did you become a CTS?

I became a CTS to see how medicine was practiced in different parts of the United States. I wanted to get an idea of what providers did in the emergency department when they didn't have the same resources available to the physicians at the level one trauma center where I first learned to scribe.

What has been the best thing about becoming a CTS?

The best thing about being a CTS is getting to see different parts of the country. There are little towns, hiking trails, and national monuments that I had never seen before and might have never even known about had I not been traveling for work. Of course, meeting new people and learning about different cultures is pretty amazing, too.

What has been the biggest surprise about being a CTS?

Honestly, the biggest surprise was how much growing and learning I still had to do both as a scribe and as a human being. As a college student, I thought I was pretty much an adult, but I've realized that I have grown far more as a person in the last two years traveling than I ever did at home.

What is the most important skill you have learned in your experience as a CTS?

Communication. I thought I knew how to communicate -- I was so wrong. As a CTS you learn how to be the new gal on the block and how to introduce yourself. You also have to integrate into an already tightly nit department and make other people feel comfortable with you. Its a great learning experience.

Has being in new places and experiencing new environments as a CTS been a fun part of the job?

Of course! At first it was daunting. I'm sure I lapped the first new hospital I worked at four or five times before parking and walking into the ER, but now those nerves are fun nerves. It's exciting to be a part of something new – a new ER, a new scribe program in a new city.

If you could CTS anywhere, where would it be and why?

Have you seen Capri, Italy? Because I'd love to spearhead PhysAssist's international department. [Editor’s note: PhysAssist currently operates only in the United States. But we can dream, right?]

Realistically, I'd love to be a CTS somewhere on the west coast. I've worked a lot in the midwest and on the east coast, but I've never really seen the west coast. I think it would be an interesting experience to see how medicine is practiced there.

What advice would you give someone who is considering becoming a CTS?

Just do it. Pack a suitcase, make sure you hug your mom, get a Skype account and just go. Do everything. Go without sleep to go whitewater rafting on the Ochoee River in Tennessee or drive to the Florida Keys on a whim. Experience the local sites and culture as much as you can.

What is your ultimate goal and do you think that being a CTS will help you get there?

My ultimate goal is to go to medical school. And while I don't know if being a CTS will ultimately help me achieve that goal, I know that it will have prepared me to be there. The leadership experience as a CTS and Lead Trainer will look great on a medical school application, but so does leadership experience in college or at a job outside of the healthcare industry. I do think that my time traveling for PhysAssist has prepared me for the logistics of medical school. It has given me the ability to think through challenges, solve problems and be willing to change everything at the last minute. Being a CTS has taught me a lot.

Interested in joining our team of CTSs? We are always looking for good candidates. Click here to learn more.


Click here to apply!

Topics: medical scribes, PhysAssist Scribes, Medical School, Certified Trainer Scribes


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PhysAssist Scribes is the industry leader in quality scribe services, proudly serving more than 150 medical facilities in 36 states, and growing. If you would like to know more about how scribes can add value to your hospital, please visit or call 817.496.1009.